Privacy Policy

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Wellful Nutrition Limited (“Wellful”) (Wellful, our, we, us) is committed to protecting your privacy in accordance with applicable New Zealand privacy laws.

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The purpose of this privacy policy is to explain how we may collect, store, use and disclose any personal information that you provide to us in accordance with the provisions of and the principles set out in the Privacy Act 2020.

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Personal information

Personal information is information about an identifiable individual and includes an individual’s name, address, email address, and telephone numbers. We may collect information about you whenever you or the entity you are representing interact with us, for example when you visit our website or if you instruct us to provide nutritional and dietician support services.  

The information we collect and hold may include any of the following:

• information to enable us to verify your identity;

• your contact information;

• any interactions you have with us (this includes date and time of contact, and relevant emails, text messages and documents);

• other personal information we require from, or about, you to provide the advice that has been requested. This may be in the context of services you have asked for, or that a third party has asked for.
   

Wellful may store personal information collected in any format and at any of our premises. Wellful may also outsource its data storage to an independent service contractor.

Use of Personal Information

Personal information we collect and hold may be used:

• to provide nutritional and dietitian support services;

• to reply to your queries;

• for dealing with your case management;

• for specific events or purposes we inform you about and you authorise, including invitations to seminars; or

• for internal business purposes such as invoicing and receipting, making payments to you or on your behalf and debt recovery (which may involve disclosing information to debt collectors).
   

Disclosures

We may need to disclose personal information to third parties (including other entities or individuals who assist us in providing services or who perform functions on our behalf, such as hosting and data storage providers), including in the course of providing legal services.

We will disclose personal information if it is required by law. This includes disclosure to courts or tribunals, or regulatory or government agencies.

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Access to information

You have the right to access, and to request correction of, your personal information. If you have any questions about this Privacy Policy or requests relating to your personal information, please contact us at alex@alexcameron.co.nz.

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Opting Out and Unsubscribing

If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact’.

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Making a Complaint

If you wish to make a complaint, you should contact us by email, or telephone at the details above. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.

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Updates to this policy

We reserve the right to update this privacy policy from time to time. Any change we make applies from the date the updated privacy policy is posted on our website.